Organisational Knowledge in ISO 9001:2015 – Are You Managing It Effectively?
In today’s competitive landscape, knowledge is a vital resource that supports the effectiveness of your Quality Management System (QMS) and ensures the consistent delivery of products and services that meet customer and regulatory requirements.
What Is Organisational Knowledge?
Organisational knowledge refers to the specific knowledge held by an organisation, whether derived from collective experience or individual expertise. This knowledge may be:
- Documented (e.g. procedures, specifications, work instructions)
- Embedded in processes, products, or services
- Held by individuals through experience and training
- Related to technologies, infrastructure, or operational practices
Importantly, documented information alone does not guarantee effective knowledge management. Auditors and managers must assess whether knowledge is appropriately identified, maintained, and applied across the organisation.
Why It Matters
Effective management of organisational knowledge helps:
- Ensure continuity and consistency in operations
- Support employee competence and development
- Facilitate innovation and improvement
- Reduce risks associated with knowledge loss
- Align practices with strategic objectives
ISO 9001 encourages organisations to take a PDCA (Plan-Do-Check-Act) approach to knowledge management—starting with what is currently known, and continuously improving how knowledge is captured, shared, and used.
What Should Auditors and Organisations Consider?
- Context matters: Knowledge needs vary depending on industry, market dynamics, and organisational complexity.
- Maturity levels differ: Some organisations have formal knowledge management systems; others are just beginning.
- Competence is key: There is a strong link between knowledge and competence—knowledge must be applied effectively to add value.
- Quality knowledge counts: Knowledge related to quality management and quality activities is essential for achieving conformity and continual improvement.
Need Support?
At QCS International, we help organisations understand and implement ISO 9001:2015 requirements—including the management of organisational knowledge. Whether you’re preparing for certification or looking to enhance your QMS, our expert consultants and CQI and IRCA approved training courses can guide you every step of the way.
